Privacy Policy
1. Who we are
Luqma is a food ordering platform that helps you discover restaurants, place orders easily, and enjoy a smooth experience. We are currently operating for users in Cairo, and our goal is to make ordering food simple and reliable.
2. What we collect
We only collect what is necessary to make the app work properly and serve you better:
- Basic account info: name, email, phone number
- Order details: what you order, preferences, and order history
- Address info: delivery locations you provide
- Payment info: transaction status (payments are handled securely by payment providers)
- App usage: basic data to improve performance and fix issues
3. How we use your data
We use your information to:
- process and deliver your orders
- connect you with restaurants
- handle payments and refunds
- provide support when you need help
- improve the app experience
4. Your privacy
We respect your privacy. Your data is not sold, rented, or shared for advertising purposes. Information is only used to operate Luqma and improve your experience.
5. Sharing information
We only share necessary information with:
- Restaurants to prepare your order
- Payment providers to complete transactions
- Service tools that help us run the app smoothly
6. Payments
All payments are handled through secure payment providers. Luqma does not store your full card details.
7. Security
We take reasonable steps to protect your data and keep your account safe. While no system is perfect, we continuously work to improve security.
8. Children
Luqma is not intended for children. The platform is designed for responsible users who can place and manage orders.
If a child uses Luqma, whether intentionally or accidentally, this happens outside our control. Luqma is not responsible for such usage. We recommend that parents or guardians supervise access when necessary.
9. Updates
We may update this policy from time to time to improve clarity or reflect changes in the platform. The latest version will always be available on this page.
10. Contact
If you need help or have questions, you can reach us through the in-app support chat.
- Support: In-app chat/support only
- Operating area: Cairo, Egypt
- Website: https://eat-luqma.com